In light of winning About.com Contests' Readers' Choice Award for Best Form-Filling Program, some readers have been complaining about Siber Systems change to the licensing agreement in the latest version of their Roboform software. Customers who were promised "free upgrades" for life with purchase were asked to pay again to use Roboform Pro Version 7.
For details about the advantages and disadvantages of the new Roboform Pro, as well as information about how to receive discounts on the new license if you're a paying customer, see my new article, Should You Upgrade to Roboform 7?
Since the news of the licensing change has spread, I've been receiving angry emails from readers about the licensing change. One reader wrote, in part:
Users of Roboform were recently notified of a free update to version 7. I'm guessing most of us went ahead and upgraded. However, a few days later, Roboform notified us that--even though we had already paid for the software--they were going to start charging us a monthly fee if we use version 7. "You can go back to version 6 if you want" was the response to critics. However, after about a week of working with Siber Systems' "customer service" version 6 has yet to successfully reinstall on my system... I can't access my most basic information because I have trusted Roboform with my personal data for over four years now. I'm losing money thanks to this nightmare."
These sentiments have been echoed around the internet, with former fans expressing disappointment at their treatment. See the comments to Softpedia's article, How Not to Change a Licensing Model for examples.
On the other hand, after making this post, several readers have responded with positive comments toward the Roboform licensing change. Here are some examples:
- "Still a good product worth the small fee for Roboform Everywhere" --Shawn
- "Why don't you talk about how much value they are providing under the Everywhere plan with how inexpensive it is?" --John Cohen
- "I reverted back to version 6 initially, without problem. Talking to support helped." --Leah
Edited to add: Many Roboform fans are sticking up for the licensing changes in the comments to this post. Do you agree? Share your opinion!
What do you think about the Roboform Version 7 controversy? Do you think $30 is a justified amount to pay to use Version 7? Do you think that the licensing change... especially coupled with the lack of prior warning... was unfair? Are you sympathetic to a company's need to increase income in a tough economy? Will you upgrade to Version 7, or continue to use Roboform 6, even though it won't work with the just-released Firefox 4 upgrade? Or will you give an alternate program a try? Click on the "Comments" link below to share your opinion.