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Sandra Grauschopf

Mixed Reactions to Roboform's Version 7 Upgrade

By March 24, 2011

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Edited to add: I had originally titled this post "Roboform Users React Angrily to Version 7 Upgrade," but I've changed it after receiving several positive reactions in the comments section. Whether you agree or disagree, share your opinion in the comments, too!

In light of winning About.com Contests' Readers' Choice Award for Best Form-Filling Program, some readers have been complaining about Siber Systems change to the licensing agreement in the latest version of their Roboform software. Customers who were promised "free upgrades" for life with purchase were asked to pay again to use Roboform Pro Version 7.

For details about the advantages and disadvantages of the new Roboform Pro, as well as information about how to receive discounts on the new license if you're a paying customer, see my new article, Should You Upgrade to Roboform 7?

Since the news of the licensing change has spread, I've been receiving angry emails from readers about the licensing change. One reader wrote, in part:

Users of Roboform were recently notified of a free update to version 7. I'm guessing most of us went ahead and upgraded. However, a few days later, Roboform notified us that--even though we had already paid for the software--they were going to start charging us a monthly fee if we use version 7. "You can go back to version 6 if you want" was the response to critics. However, after about a week of working with Siber Systems' "customer service" version 6 has yet to successfully reinstall on my system... I can't access my most basic information because I have trusted Roboform with my personal data for over four years now. I'm losing money thanks to this nightmare."

These sentiments have been echoed around the internet, with former fans expressing disappointment at their treatment. See the comments to Softpedia's article, How Not to Change a Licensing Model for examples.

You can read more about Roboform's response to these allegations in the Should You Upgrade to Roboform 7? article or on Roboform's Facebook page.

On the other hand, after making this post, several readers have responded with positive comments toward the Roboform licensing change. Here are some examples:

  • "Still a good product worth the small fee for Roboform Everywhere" --Shawn
  • "Why don't you talk about how much value they are providing under the Everywhere plan with how inexpensive it is?" --John Cohen
  • "I reverted back to version 6 initially, without problem. Talking to support helped." --Leah

Edited to add: Many Roboform fans are sticking up for the licensing changes in the comments to this post. Do you agree? Share your opinion!

What do you think about the Roboform Version 7 controversy? Do you think $30 is a justified amount to pay to use Version 7? Do you think that the licensing change... especially coupled with the lack of prior warning... was unfair? Are you sympathetic to a company's need to increase income in a tough economy? Will you upgrade to Version 7, or continue to use Roboform 6, even though it won't work with the just-released Firefox 4 upgrade? Or will you give an alternate program a try? Click on the "Comments" link below to share your opinion.

Comments

March 24, 2011 at 9:33 am
(1) shawn says:

The policy was actually changed further back. Still an good product worth the small fee for roboform everywhere, yearly but ten for the first yr. Things change

July 7, 2011 at 2:49 pm
(2) d white says:

I had trouble when I accidentally upgraded to Version 7, but had success reverting back to 6, until Firefox 5 was released. Finding that older Firefox would not be supported, I reluctantly tried to upgrade to Everywhere. Now, Roboform is inoperative on two computers, and calls and support ticket to the company are going unanswered. It has been years since I have run into such terrible customer service. Having been a loyal Roboform user for years, I can no longer recommend it. First, they reneged on “lifetime” support. Second, I have discovered how terribly they treat customers….ignoring us is not the way to reestablish what was formerly an untarnished reputation. I suspect the company is using the ostrich method of dealing with their self-imposed problems!

March 24, 2011 at 9:48 am
(3) John Cohen says:

First, I think your timing is way off. They changed their policy last year to my best recollection.

I’ve been a RoboForm user for years and I never recall them using terminology like “for life,” although I’ve seen that mentioned a few times now by yourself and other users. Not sure where you are getting your info.

As far as I understand users do not have to upgrade to Version 7. It is an optional upgrade.

So if you can use the software fine, and have an optional upgrade with new features for a few bucks, what’s the problem? I think you are making way too much of this.

I gladly upgraded to the Everywhere plan as it’s actually a lot more valuable than the licensing for RoboForm 6. Why don’t you talk about how much value they are providing under the Everywhere plan with how inexpensive it is?

It’s getting tiresome to read complaining articles every time a company changes their price or does something that affects the vocal minority.

If you like the software and want an upgrade to the latest version, pay a few bucks for the upgrade and stop complaining. The software has certainly been worth it for me.

March 24, 2011 at 10:37 am
(4) Sandra Grauschopf, Guide to Contests says:

I talk about the pros and cons of the upgrade in the linked article, as are many of the other objections you’ve raised.

However, saying that the upgrade to Version 7 is optional is only accurate if you also never plan to upgrade your browser, which isn’t recommended for security purposes. Version 6 doesn’t work with the Firefox version that was released on March 22nd. And, as I’ve quoted in this post, many people have been having trouble reverting back to Version 6, after updating as recommended to Version 7. Even Roboform admits they did not handle the news of the paid update well on the Roboform Facebook page.

I’m not saying Roboform is trash now or that no one should use it. But it’s a fact that many people are very upset and disappointed over the licensing change, and that’s what this post is about.

March 24, 2011 at 10:54 am
(5) leah says:

I reverted back to version 6 initially, without problem. Talking to support helped. These people who claim trouble I’m willing to bet are the minority and need to talk to robofrm’s support. I think it unwise to to jump to these conclusions over a few emails you recieved… I decided to upgrade because I do really just like it. Have to agree with john. I know others said it but it needs to be changed that the license thing changed right after the contest… because it didn’t, it was well before.

March 28, 2011 at 3:02 pm
(6) HCK says:

If you look at the web address below you will see that Siber Systems does in fact employ “Online and Social Media Marketing Specialists” to “evangelize Roboform …through social media”.

That leaves little question in mind as to where these kinds of comments originate.

http://www.siber.com/main/careers

October 3, 2011 at 1:25 pm
(7) lee says:

I suspect you are a friend family or employee of this corrupt company. We originally were told for life. That was to finance their venture. Now they got us, and won’t answer their phones, or call us back. In light of this I feel they have been caught with their hand in the cookie jar and Ostrich is a great description of this operation. I imagine they have access to all our info too, and who knows where that might take us. However they knowingly sat back and waited until the browsers would not be compatible and then issued this new what I believe to be a hostage of my accounts, as I can’t pay my bills or do much because the roboform won’t work so I can get my passwords out of it. Sneaky and devious I am hoping people and the Attorney Generals office will shut them down and we can start a class action lawsuit.

March 24, 2011 at 10:22 am
(8) claire white says:

What does this have to do with contests? I use RoboForm for contests but this is pretty irrelevant to the quality of the software. As others mentioned, the policy was changed a long while ago – this article needs to be updated ASAP. If RoboForm won the contest, it was because users who like the software voted for it (like myself). The upgrade is a great price for the new features/look/feel/etc. and you only need ONE license now for as many computers and phones as you want! That’s a huge improvement over the “one license one computer” that there was before.

March 24, 2011 at 10:42 am
(9) Sandra Grauschopf, Guide to Contests says:

I am really glad to hear that you are enjoying the new payment plan. However, while it might be true that needing only one license for all your devices is a bargain for you and many others, it’s far from universally true. Many still need only one license for one computer, and paying yearly for something that was previously a one-time fee is not a bargain for those people.

I think there would be no objection to the licensing change if Roboform Everywhere had a yearly fee and Roboform Desktop remained under the license agreed to when purchased.

March 24, 2011 at 11:03 am
(10) claire white says:

Those you talk about have RoboForm Desktop as you stated and it is still a bargain with the discount price and it’s not a yearly fee for all the new features. A bargain in my mind.

March 24, 2011 at 11:25 am
(11) Lisa says:

I switched to LastPass, last year after I couldn’t reload Roboform. LastPass has been great. No problems.

March 24, 2011 at 11:36 am
(12) Sandra Grauschopf, Guide to Contests says:

I’ve heard a lot of good things about LastPass, I’m going to give it a try for comparison.

May 5, 2011 at 3:28 pm
(13) Michael says:

I’m not sure if you saw this, but LastPass is having major security issues.

http://blog.lastpass.com/2011/05/lastpass-security-notification.html

Users passwords were stolen, they’re forcing everyone to chenge their master password.

This is their second security breach in the last three months.

I’m not sure I’d be recommending LastPass right now.

I’ve been with RoboForm for about 5 years and this type of thing has never happened.

March 24, 2011 at 3:46 pm
(14) Elizabeth S. says:

I upgraded my Firefox to version 4 and found that my Roboform no longer worked. So I felt I had to update that also. It cost me $9.95 for the year, so … not that bad. On the plus side, I find that websites load much faster which is a very big incentive to upgrading. On the negative side, I am having trouble with the new Firefox. aspx sites, like Hershey’s Kit Kat contest, don’t load. Also, it doesn’t ask me if I want to save my tabs when getting out. These are kinks that I think I need to work out.

March 24, 2011 at 3:49 pm
(15) Sandra Grauschopf, Guide to Contests says:

Thanks for sharing your experience, Elizabeth!

March 24, 2011 at 4:08 pm
(16) Marla says:

After flipping out on FaceBook this morning over this sudden and unannounced change in policy, I received an email offering me the second year free…the following is my reply and my feelings on this fiasco:

Yes I did the Roboform Everywhere upgrade ONLY because I suddenly felt like my passwords were being held hostage by Roboform. It took me almost 10 minutes just to complete the purchase because I couldn’t get my PayPal password to enter using the Roboform on the taskbar, I had to edit, copy and paste it and this purchase left me with a whopping 8˘ left in my account.

While I appreciate the offer of the additional year, it still doesn’t make me feel better about this sudden change with no regard to long time customers who truly believed that by purchasing a license for each of their computers they would never have to worry about paying again.

March 24, 2011 at 4:10 pm
(17) Marla says:

Part Two:
I have told hundred’s of people about your program over the years, because I believed it is an excellent computer program and well worth buying the license for the full version.
I think more thought should have been put into those of us you paid for a licenses in the good faith that we wouldn’t have to pay again. After all WE are the customers who made the 50 million downloads happen, why was this important enough to send an email about but not the license and pricing changes?

March 24, 2011 at 4:10 pm
(18) Marla says:

Part 3 (sorry!)
I’m sure as more and more of customers like me become aware of this sudden change your company will see a huge difference in people downloading RoboForm. This was a very bad business decision as is your NOT telling the people on FaceBook that they will now have to pay to get it to work with their Firefox upgrades. I’ve read your posts as you are only directing them to Version 7, yet not telling them about the change.
I see nothing new or value offered in this new yearly fee for me, I do not, nor to I plan to own a Smartphone, tablet or iPad.
Why didn’t your company just offer an “app” as they call it for those that wanted it and charge them for it? People who own those devices don’t care what the spend every month, but there is a very large OLDER generation of computer users like myself who can neither afford or want to pay a “yearly fee”.
As a thank you & a courtesy to the customers that already had purchased licenses those licenses should have been honored until a new device was purchased & that customer needed to buy another license. New customers should be the ones to pay this new yearly Roboform, not the faithful that helped make the company what it is by paying for and telling others about Roboform.
OK I’ve had my say, I’ll get off my platform now. Whether you give me another year or not, I won’t be recommending the program any longer, it saves passwords, it’s not an anti-virus or something that people HAVE to have, it’s not worth paying for that every year, certainly not worth $20 a year.

March 24, 2011 at 6:14 pm
(19) Sandra Grauschopf, Guide to Contests says:

Marla, it sounds like you installed Roboform Everywhere, which has a monthly fee. You can still buy Roboform Desktop Version 7, which has a “one time” fee (though we can see that “one time” is a flexible concept here) for use on one computer.

March 24, 2011 at 4:54 pm
(20) HCK says:

While I am sure that somebody somewhere doesn’t mind being charged a second (and third, and fourth, and fifth) time for a product they’ve purchased, I have to guess that any positive comments left about that type of policy must come from the company itself. Any way to do an IP trace to see if they all come from Virginia (HQ of Siber Systems)?

March 24, 2011 at 5:19 pm
(21) Marla says:

You know I thought the same thing when I read the positive replies!

I orignally bought 3 licenses, one for my desktop about 7 or 8 years and one each for my laptop & netbook in the last 3 years.

It cost me over $80 to have Roboform on those three computers thinking that I would never have to worry again.
It DID say lifetime license when I purchased them. I paid for one year of the Everywhere Roboform just until I can find something else to use or at least hand copy the hundreds of saved passwords I had saved in Roboform!

April 13, 2011 at 11:00 pm
(22) Paul says:

lastpass.com. i switched to it a few weeks ago after learning of the roboform bait and switch they pulled on us old customers (i’ve been using roboform for nearly ten years). the basic lastpass account is *free*, and so far i’ve found that it’s quite adequate. it autofills forms, has a very nice interface, and again, it’s free. it will also import all your roboform data (just follow the directions carefully). i had over 700 saved roboform sites/passwords, and it imported them all with very few issues (some sites it wasn’t clear what the password field would be – but the saved password is still there to use).

highly recommended. i owned three roboform licenses, and two ‘goodsync’ licenses (another of their products), and had purchased yet another roboform license as a gift for a friend. i’ve deleted all sibersystems software from my computers. you simply don’t treat your oldest, loyal customers this way.

March 24, 2011 at 6:54 pm
(23) dale says:

Here is a copy of an email sent to RoboForm Corporate and cc’d to RoboForm customer service. I have not yet had a reply from either…..

This is the same message I sent to RoboForm Customer Support and to various message boards.

I have been a loyal registered user of RoboForm for many years. When version 7 arrived I downloaded it but was surprised that it was only a demo version. I inquired about this and was told that version 6 was not upgradeable to version 7 for free, even though my initial purchase of RoboForm came with a “lifetime license”.

I decided to live with this (although now having quite a different view of Siber Systems), and just went ahead and re-installed version 6.

Now I have upgraded to Firefox 4 and discovered that RoboForm, ver. 6 will not work with Firefox 4. This time RoboForm customer service informed me that version 7 only can be used with Firefox 4. I was angry before but decided to just be happy with RoboForm 6. Now that I find that I cannot use RoboForm with Firefox 4, I am furious.

I have subsequently done quite a bit of research on the Internet and discovered that there are countless others who have been cheated out of their so-called “lifetime upgrades”. How can you possibly expect loyalty from legions of customers who have been lied to and cheated? Why didn’t you just bring in these “new rules” for new customers? I have read about users suggesting class action lawsuits; indeed, I certainly would support such.

You really should have reasoned this out; in fact, you have “shot yourself in the proverbial foot”. You must know there are very good alternatives for password managers. Losing loyalty in the customer base may not be immediately evident, but given time and the continued development of very good alternatives, such callous treatment of once loyal customers will prove to be very detrimental to your company.

May 9, 2011 at 7:25 pm
(24) John says:

That’s how I feel too. Feeling really cheated and angry that I’ve wasted 1/2 a busy work day on this already. Tried to roll back to old version of Firefox to hopefully get Roboform working again but that screwed up. Had to install latest Firefox again so just living without Roboform. They’ve lost my loyalty forever.

October 3, 2011 at 1:48 pm
(25) lee says:

Firefox has this window that asks if you want them to remember the login I am wondering how this works. I had them save some for a test however nothing happens when I go to the site, does anyone else use this feature?

March 24, 2011 at 8:28 pm
(26) Kathleen Brown says:

I have been using my Norton Utilities auto-fill feature and it works great with Internet Explorer, so I don’t plan on using Roboform.

March 24, 2011 at 9:19 pm
(27) Marla says:

Hi Sandra,
Yes I opted for the Everywhere edition, it’s a “discounted” $9.95 for the first year and $19.95 for the “2nd” year. I’m willing to bet they will change that price too, which is why I will be finding another program over the next year to use instead.

I use Roboform on 3 different computers so it was really my only option as it would have cost me $90 to purchase new licenses for all 3. I paid $40 for the first & $20 each for the others.

I did a double check when you said monthly! LOL It’s yearly…God help them if they try and change it to monthly!

March 25, 2011 at 4:43 am
(28) Sandra Grauschopf, Guide to Contests says:

Oh, goodness, sorry for the mistake, I meant yearly!

March 25, 2011 at 3:11 am
(29) Stevo says:

It certainly leaves a bad taste in my mouth when a company states that upon purchase customers will receive a free lifetime license, and then the service/software provider does not honor their proposed agreement. I understand that Software Providers need to charge for their service/software in order to remain in business, however they should really examine their policies and capabilities before compromising their customers goodwill. This type of scenario has happened before and I am sure it will happen again. It seems that customers will have to endure these actions as software providers skew and alter their original proposals. Personally I will be keeping a keen eye on these types of occurrences and if anyone knows of a valid forum that is able to assist grieving customers that have been deceived – please post as a reply. Many Thanks.

March 25, 2011 at 9:04 am
(30) KP says:

It is time to look around for a replacement. Sorry to do so after being a very satisfied roboform user for many years. $40 to upgrade my 2 licenses so I can use the new Firefox browser or pay annually for just a prettier looking same thing?? I don’t think so. I can only assume that it was a deliberate act to disable it for the new firefox browser. Not very nice to your customers. What is next? My goodsync won’t work anymore unless I pay for a useless upgrade?

March 25, 2011 at 11:39 am
(31) John says:

Just a heads up robo6 and ie9 work together.. I hate to change browsers so for now I am using ie9 and firefox 3.6 with robo6 and integrating lastpass into the equation.. As I become comfortable with lastpass it will be bye bye to roboform.. Also tried firefox 4 and not sure if I like it.. May stay with 3.6 for a while..

March 25, 2011 at 11:45 am
(32) Sandra Grauschopf, Guide to Contests says:

I hate changing, too! Your plan sounds sensible to me.

I am looking forward to FF4, because I’ve heard it’s so much faster, and because I’m hoping that the tab grouping capabilities will help me out. Sometimes I have literally hundreds of tabs open, it’s ridiculous!

March 26, 2011 at 1:52 am
(33) DJ says:

I bought two licenses of version 6 last April — less than one year ago. Now, they tell me that despite my having purchased a lifetime license that I have to pay to use Roboform any longer. This after I have placed all of my logins, user names, passwords and other data (probably a hundred or more). I trusted my data to a company that can’t even be trusted to maintain its agreement for one year!

They sent me an offer for $9.95 for one year of RF Everything, but I have NO intention of paying them ANYTHING less than one year after I purchased TWO lifetime licenses and I have NO intention of storing my private data “in the cloud” (god, I hate that term!) regardless of what encryption standards they use! Siber Systems has seen the last of my money! Once a company loses my trust, I am done with them forever! They could change their minds and release an adapter for 6, and I would use it, but I still could never trust Siber Systems.

March 26, 2011 at 11:00 am
(34) Stephen Blitz says:

If and when Siber Systems does release a version of Roboform that will work with 64 bit browsers (as far as I can tell, they are “working on it,” but have not yet provided an estimated release date), will they charge us again after we have upgraded to Version 7? What if they call the “new improved” version “Version 8.0″? You can see the kind of suspicion and distrust that their Version 7 upgrade has engendered. I have tried to contact their Customer Support to ask this question, but have found no way to do so on their web site (other than to call them on the phone).

March 26, 2011 at 11:17 am
(35) Sandra Grauschopf, Guide to Contests says:

Stephen, Robform’s Facebook page, which I linked above, has a link you can use to contact their customer service department.

March 26, 2011 at 1:50 pm
(36) RR says:

I paid for Roboform Pro with the understanding that there would be free upgrades. Now as Firefox 4 is coming out everyone is discovering that RF 6 wont work with it. Most are updating to RF7 without even realizing that it is just a trial version until you pay. As this is playing out Siber Systems is rolling out an ad promotion relating to the 50million users they now have. On Twitter the sheeple exclaim that “RoboForm Rocks” in order to try to win a free IPAD. This is effectively drowning out feedback to RF’s money grab.

March 27, 2011 at 3:58 pm
(37) OldUnshavenOne says:

If Siber does NOT make Roboform 6 work eventually with the new Firefox 4.0, or offer a free upgrade, I’ll just switch to KeePass. I’ve bought several Roboform licenses in the past for various computers or USB sticks, but now don’t trust their policy any more if they don’t let us use them with lifetime upgrades any more.
Meanwhile, I’ll just use Firefox 3.6.16 and wait a while to see what happens.

March 28, 2011 at 10:52 pm
(38) Beta7User says:

I think they chose the wrong date for the grandfathering. I initially purchased only after finding that the Beta of version 7 actually met my needs. I was already running 7.x when I upgraded and learned the harsh reality of the demo license I was left with. I consider it bait and switch. The free upgrades should have gone to anyone who started running 7.xx.

March 29, 2011 at 12:44 am
(39) johnny-c says:

I’ll be short and to the point like everyone else…
I have the same issues as everyone else. I have been a loyal RF user with 3 licenses since February 2003 and have turned tons of friends onto RF in good faith for a lifetime of service…
I don’t expect RF Service to offer much, nothing should be offered except what we signed up for. If your words no good then where is the trust?
RF, lets show some good faith on your part and do the right thing here to your long loyal customers who made you!
My dad used to tell me about people/corporations that don’t live up to agreements. “You’ll get me once but never twice”…
I have spent my life in business dealing successfully with the public and I’ll tell you something RoboForm, most people don’t complain, they just never come back…
Good luck, you have a lot to learn and a price to pay…

April 4, 2011 at 6:43 pm
(40) johnny-c says:

Another suggestion…
File a complaint with the Better Business Bureau online, it will take you maybe 10-15 minutes but is a good start.
From there maybe a Class Action would be down the road…

October 3, 2011 at 2:08 pm
(41) lee says:

BBB has no power. Go to your state’s attorney general’s office and file a complaint with them. The nice thing would be for robo users from their state to file this will really get things going.

October 3, 2011 at 2:21 pm
(42) johnny-c says:

You are so true…
there where about 2-3 correspondences with Siber Systems, they made an offer above the norm, I asked for it in writing, bbb submitted it back to them. Never got a reply and bbb closed the submission…

April 9, 2011 at 4:57 pm
(43) Penny says:

I purchased RoboForm Pro April 2008, which included lifetime upgrades. It didn’t say until we decide to no longer offer free upgrades. Therefore, I expect to receive what I paid for. I have issued a complaint to the Better Business Bureau. If they receive enough formal complaints, then we can win this issue.

April 13, 2011 at 7:23 pm
(44) Steve Lew says:

The upgrade to Firefox 4 but not upgrading to Roboform 7 made the login’s useless. Roboform does work fine with IE 9 but Firefox is my browser of choice. I am presently using Las tPass with Firefox 4 and it works. All the passwords have been transferred over to Last Pass but it does have some issues. The logins are as quick as with Roboform but at least it works and it also works on all my computers as the passwords are located in the clouds somewhere. I think there are work around’s for Firefox 4 to work with Roboform. Pretty weird!

April 19, 2011 at 3:21 pm
(45) Doug T says:

It is quite obvious Roboform’s intent was to slowly lose all their customers then file Chapter 11 to dodge creditors. I bet they do!

April 23, 2011 at 5:11 pm
(46) Upset Customer says:

I for one am furious with what I believe is a breach of contract or at the very least, false advertising. I, like many others purchase RoboForm with “Free Upgrades”. Siber Systems is effectively holding its customers and all of their sensitive personal information and passwords for ransom.

Every time I try to use RoboForm now, I get a Activate Now screen forcing me to synchronize and up-selling me on Version 7. Not only that, but the company is no longer supporting new browsers – which effectively makes Version 6 useless.

To Siber Systems: No, I don’t want a free year or a free upgrade to Version 7 only to have you try charging me yet again next year. I want you to honor your contract or refund my license fees.

Does anyone have copies of their original licensing agreement? Here is the original purchase form: http://classic-web.archive.org/web/20051129012705/www.roboform.com/why-pro.html.

Asking the lawyers on this forum – is this grounds for a class action suit?

You can file a complaint with the BBB as I did here: http://www.bbb.org/

I cannot tell you how many people I have recommended RoboForm to over the years. I will not recommend this product/service again.

June 23, 2011 at 10:50 pm
(47) Laughingcat says:

As a long time user of Roboform Pro I feel that the new licensing agreement does not live up to the licensing agreement that I purchased the application under.

Here is the link to an original sales pitch for Roboform 5

http://web.archive.org/web/20041104043400/http://www.roboform.com/why-pro.html

And the license agreement here.

http://web.archive.org/web/20041009112735/http://roboform.com/license.html

April 25, 2011 at 10:15 am
(48) Simon says:

If I had known about the new charging structure I would never have upgraded. I have tried to downgrade back to 6 but (surprise surprise) it doesn’t work. So now I have nothing! And this is despite the fact that I have bought three licences over the years.

To say I am livid is an understatement.

I shall immediately start looking at alternatives unless by some miracle Siber reply to my email and help me get v6 working again…fat chance!

April 27, 2011 at 9:23 pm
(49) PO_Customer says:

I, too, am going to file a complaint with the BBB. I am not sure but I think it has to be filled in the state the business resides which in this case is Virginia. I am also going to start posting threads in as many forums and websites as possible. Also, going to research creating a digital petition. Will report back here if I do or if I find one already started. What a terrible blemish on an otherwise wonderful product. All for the sake of greed. At a time when unemployment is high and many are watching where every cent goes.

April 27, 2011 at 11:50 pm
(50) johnny-c says:

Add one to the PO List!

Good job PO…

I filed here, BBB:
http://www.mybbb.org

It will take you through the steps to find Siber Systems and file the complaint.

I filed on 4/4/11 and have heard back from nobody. I had also originally complained directly to SS’s and like everyone else, got nowhere. They truly believe they are above all this.
Well, I have seen bigger companies come to their knees over things like this with their customers, one that comes to mind in a huge cruise ship line over “fuel surcharges”, the little loyal customers won over the falling giant! They paid a high price for that one (lost a lot of money and longtime, good faith customers)…

Had not thought of a digital petition or how it works.

Thanx for the efforts and keep us in the loop please…

May 10, 2011 at 8:10 pm
(51) johnny-c says:

Got response from BBB today, took Siber System a month to respond to original BBB complaint.

Siber Systems same response they gave me (and it appears everyone else) before through their support:

“Thank you for bringing this to our attention.

Please let us know if you would like to convert your previous license(s) to free RoboForm V7 Desktop license(s), or to a free first year of RoboForm Everywhere.

Kind Regards”

They make it sound in their response (which goes to the BBB) that my complaint is rare, they say “Thank you for bringing this to our attention”. ??? Like it is the first time they had this complaint! Too funny!!!
I obviously declined this offer for the second time as they know once they renew the invoice to version 7 then I lose my original agreement for “free upgrades” I purchased in 2003…

My suggestion again to everyone is keep complaining to the BBB…

April 30, 2011 at 2:16 pm
(52) GG says:

Here is the real kicker. Version 6.9 allowed you to export your logins, passwords and URLs for import into other password applications but version 6.10 will not let you export the URL any more. They intentionally removed that feature because they knew people would want to leave. That is down right sneaky.

April 30, 2011 at 6:42 pm
(53) johnny-c says:

Well if that is truly the case then even more reason to ask myself “why would I want to continue to do business with a company like this”, crooks IMHO!

Good thing I have all my info stored hard copy. A pain, but better than paying these slime-balls a yearly fee X3!!!

I really think they could have handled this whole thing a bit better? Would ya think?

A company that deals with security, and I am supposed to trust them? NOT! Not ever!

FYI, here is a good recent review site for Password Managers:
http://password-management-software-review.toptenreviews.com/

Sticky Password looks like a good alternative to RF! Your buying software that doesn’t need to be replaced every year or version and more importantly, they haven’t screwed me, the loyal, longstanding customer who has fed the monkey with tons of new clients over the years since 2003!
Probably going to be my choice if RB doesn’t regain consciousness and do the right thing or be forced into doing the right thing…

October 3, 2011 at 2:22 pm
(54) lee says:

These are all paying sites too.

May 1, 2011 at 12:01 pm
(55) par says:

ive been a happy roboform customer for about 9 years. I purchased 3 licenses for my work and personal computers, including for my family. After five years i actually re-purchased them because i had changed computers and the $39 bundle for 3 licensed computers was worth it.

i am no longer a customer as of the current policy with annual fees per user which is far more expensive when calculating total cost of ownership over 3 years for my use at the current licence levels, but more importantly suggests that this company doesn’t care about their users. i emailed them to share my concerns but the reply in essence was that i should suck it up and they didn’t care what i think.

i’ve now found a viable alternative in lastpass and i am actively migrating to this.

i have also approved hundreds of licenses for my staff in my company to be expensed. i am no longer allowing this software to be expensed and i recommend lastpass to my staff as the alternative to roboform.

its too bad that 10 years of goodwill is torn down this quickly. we used to have a good relationship but i will not do business with a company as arrogant as this company has demonstrated to be in this licensing debacle.

May 1, 2011 at 11:58 pm
(56) Kristi says:

I’m confused cause every sweeps I’ve entered in the last year online make it very clear that no auto form filling type of programs are to be used in entering the online sweeps. So how is that anyone is using any kind of auto form program?

May 2, 2011 at 3:40 am
(57) Sandra Grauschopf, Guide to Contests says:

Hi, Kristi,

I have an article that answers your question here: Will I Be Disqualified for Using Roboform?

May 2, 2011 at 4:13 am
(58) diyweb says:

Why wasn’t I notified ? Where’s the customer explanation page, I manage to update regularly so they knew how to contact me, so why not just say – hey firefox 4 is coming, we can’t keep doing this for nothing, so this is the plan….

I actually updated to Firefox4 after their message and only then discovered Roboform would not work with it. I don’t want to be locked into a yearly payment even though I agree its very reasonable nor do I want to pay $30 out of the blue after no warning tho if I’d had a months warning I might not have thought twice about it.

Roboform has been my friend and saviour since I started making websites and I hate to say goodbye to such a good friend, but I’m reluctantly looking into lastpass and keepass. I can print>save to html my passcards and import them in from Internet Explorer – because I havn’t yet updated roboform I guess. So I’m sad, and there goes another three hours ….

May 9, 2011 at 12:09 pm
(59) Bruce says:

It is not about value for money, it is about trust, if you are promised upgrades for life, then that is what you should get.

If you can’t trust them on one thing you cant trust them on anything.

So why would you trust them with all your most important things.

I think they have made a monumental mistake that will become a classic example of what to avoid.

This is the end of Siber Systems relationship with a lot of users and the beginning of a lot of bad word-of-mouth, which thanks to facebook etc is now louder than ever.

Goodbye Roboform, it was nice knowing you until you did me over.

May 10, 2011 at 6:50 pm
(60) David Pickett says:

I bought a lifetime license. I want a LIFETIME LICENSE.

Been using roboforms for a very long time, I finally spent the money and got rid of the free version and bought the lifetime license.

I can’t believe they are not keeping their agreement with us.

They have offered my a free upgrade to ver 7. I just want what I bought.

Here is a response I received back from roboforms. It gets quite arrogant towards the end. If everyone is complaining about your lifetime license promise, it must have been made at sometime!

“Bill C replied (2011/05/10 11:01 am EDT):
Hi David,

I was forwarded your email.

You are entitled to free upgrades for Version 6. Here’s a sample of the free upgrades we’ve delivered in RoboForm 6 over the past seven years:

1) Major upgrades of IE 5, 6, and 7
2) Major upgrades of Firefox 2, 3, and 3.5
3) Major Windows changes XP, Vista and 7
4) The addition of Searchcards, Safenotes, expanded Identity control, and countless other new features
5) iPhone, iPod support
6) Chrome support
7) Bookmarklets so that RoboForm would work on non-supported browsers, etc.

We are aware of the postings where people claim free upgrades for life, but it is free upgrades within the version.

Please show us where we actually say free upgrades for life.
– It’s not in our license agreement – http://www.roboform.com/license
– It’s not on our website – http://www.roboform.com
– It’s not listed anywhere in archives – http://web.archive.org/*/http://www.roboform.com/

That said, I added a RoboForm 7 Desktop license to your account. You can activate the software following the instructions below.

Kind regards,

Bill”

May 11, 2011 at 12:45 pm
(61) johnny-c says:

Unfortunately David Bill is probably right in the sense that maybe nobody has it in writing about lifetime…
Where he is wrong though is that it is not only version 6 as he appears to state.
I have had RoboForm since early 2003 and it all started back then with v1.3.2, maybe v3.7.3 and never has there been any question that any version from that point to the current v7.x would there be any charges for the original purchasers.
So with that said that kind of tells me old Billy Boy is wrong, all upgrades have been included at no charge…

At time of purchase they never gave you a ‘terms and conditions” with your receipt…

It has been “lifetime” to this point!

May 12, 2011 at 4:55 am
(62) lance says:

Firefox 4 and Roboform 6.10.2 fix
I read the Fred Langa section in the current newsletter and laughed to myself. I had had this exact problem recently and spent a good few hours trying to work out how to get Roboform 6.10.2 to work with my upgraded firefox 4.

I like roboform but thought it was a con to force me to pay for an upgrade just to get an existing product to work. I spent a bit of time trying to get a working roboform 6.10.2 working and finally managed it.

Here are the steps to get it working – it works fine for me and I hope you all have the same success

1. Install Roboform 7.2.7
2. Copy folder “c:\Program Files\Siber Systems\AI RoboForm\Firefox\” to another location
3. Install Roboform 6.10.2 -dont untick option to install adapter for firefox
4. Replace “c:\Program Files\Siber Systems\AI RoboForm\Firefox\” with your copy from 7.2.7 version
now you should have working 6.10.2 roboform with latest adapter from 7.2.7

Hope this helps all of you roboform users.

October 3, 2011 at 2:18 pm
(63) lee says:

Using this for so many years with no payments might grandfather in implied consent? They are sneaky and I am going to move to something else. File with your state atty generals office the BBB has no power. Also file with ripoffreport.com

May 12, 2011 at 4:59 am
(64) brian says:

Firefox 4 and Roboform 6.10.2 fix
I read the Fred Langa section in the current newsletter and laughed to myself. I had had this exact problem recently and spent a good few hours trying to work out how to get Roboform 6.10.2 to work with my upgraded firefox 4.

I like roboform but thought it was a con to force me to pay for an upgrade just to get an existing product to work. I spent a bit of time trying to get a working roboform 6.10.2 working and finally managed it.

Here are the steps to get it working – it works fine for me and I hope you all have the same success

1. Install Roboform 7.2.7
2. Copy folder “c:\Program Files\Siber Systems\AI RoboForm\Firefox\” to another location
3. Install Roboform 6.10.2 -dont untick option to install adapter for firefox
4. Replace “c:\Program Files\Siber Systems\AI RoboForm\Firefox\” with your copy from 7.2.7 version
now you should have working 6.10.2 roboform with latest adapter from 7.2.7

Hope this helps all of you roboform users.

May 12, 2011 at 5:05 am
(65) Lance says:

Oh..

The above was copied by me, I am not the original poster..It was posted by Junior Member on winSecrets.com Give credit to him….

May 14, 2011 at 12:21 am
(66) James says:

A quick search of the wayback machine shows that Roboform said “Buy RoboForm Pro to get unlimited passcards and identities, free updates, toll-free technical support” From about late 2008 on up.

May 25, 2011 at 6:30 am
(67) Victor says:

Siber Systems, once one of my favorite software vendors has now become one of my least favorites. Once again a bunch of lawyers have found a way to extract money from the public for something that was originally a one time fee. What’s next? Is GM coming after me and demanding more money from the car I bought 4 years ago saying the warranty had been changed and now I have to pay more or I’m stuck?

For years I have pointed tons of people to Siber Systems over the competition, (mainly browser fill in programs I’ll admit, but none the less..) and for this, I get news that not only do I have to pay an upgrade of $30.00 (what are they nuts? What could this cost without the upgrade?) but it won’t even work with the worlds most popular browser Firefox 4 (don’t even get me started Mozilla. What a piece of #$@$!)

In this new age of ‘take-a-ways’ it seems that even the concrete below our feet is subject to recall. Nothing is as it says it is. Siber Systems was once gold to me. Imagine a company so honorable, they would offer such a wonderful deal that people would say, ‘wow, this is amazing! I’m buying from them’. What a concept, pay for something, and have it for life, and when things are found wrong with it, you get an upgraded version that fixes the problems for free (as it should be. It’s just like an automotive recall, right?)

But alas, this is not to be. The ‘bean-counters’ have found that huge profits are being lost due to the loyal people who have purchased Roboform in the past, and the corporate sharks (a nice phrase for lawyers) have found a way to screw the pooch and squeeze the last drop out of all who made this company what it is today.

Shame on you guys, you’ve become the very thing you once despised.

June 14, 2011 at 11:46 am
(68) Dolores P says:

Add me to the long list of angry users. When the upgrade was available there was no information about a regular license fee, nor did they warn us that after upgrading it would be impossible to return to an earlier version and use the logins. I’m trying to find if I have them on an old backup, but otherwise I’ll find another program.

I’m retired, with a fairly fixed income, don’t use the computer a lot, so it’s not worth it to me to pay what Siber Systems wants. There are other options available, and I don’t like patronizing devious businesses.

June 24, 2011 at 2:15 pm
(69) Matt says:

I don’t care how good the new version is, a promise is a promise, and Siber Systems has broken their promise made to loyal customers.

When I purchased RF, they were a small upstart in version 1 or 2. They were little known, and they needed customers. I was happy to pay for a quality product – especially if it would help them become successful. I was a strong advocate for them, advising as many people as possible about the benefits of their program.

Greed has gotten the better of them, and I am embarrassed that I ever trusted them.

June 28, 2011 at 1:30 pm
(70) Peeved says:

Let’s discuss their customer service……anyone here ever been able to speak with anyone at all in their customer service department? I’ve been trying for 2 weeks now in vain.

If you are a Siber Systems employee or employer…how about giving us a phone number to call for live support? The 1-877-762-6367 number is a joke.

June 28, 2011 at 1:54 pm
(71) Peeved says:

P.S. Sandra, your first title was correct. “Roboform Users React Angrily to Version 7 Upgrade”

The positive reactions were obviously siber system placements

June 28, 2011 at 4:06 pm
(72) johnny-c says:

“The positive reactions were obviously Siber Systems placements”
Totally in agreement on that one…

The Toll Free number has not worked in ages for support, I believe they leave it there to deceive new customers into believing they have it if they need it.
I have to say in Siber Systems defense, their customer support via email used to be extraordinary, heavy emphasis on “used to be”.

On the other side, I filed my BBB formal complaint almost 3 months ago. Got the standard reply/offer from RoboForm “thanx for bringing this issue to our attention” (like they did not know they had a problem with deceiving there existing customer base and then the infamous offer for the one year free, of which I declined for the 3rd time!

Then another response trough the BBB:
“We have provided this customer free upgrades to version 7 from their previous purchases, and that is all we can do at this time. The user can contact support directly and
mention this BBB claim on future version releases as
well”. That doesn’t mean much to me as the next version the fight probably starts all over again!
I declined that offer to. This offer sounds great but I asked for it to be more specific, to the point and in writing (since I no longer trust them, for good reason). “Clarification in writing, plain, simple and to the point! I believe you know what I am asking for…” Is how my response back to them went.

That request through the BBB was a month ago and I have heard nothing back as of yet…
Siber Systems keeps stating: “There is no way to ensure this in our system”… Kind of hard to believe, fix it!

I am still holding out for a Class Action to be formed because now it is more than a moral issue, it is now a game!…

OK, I’m done with my rant for today!

July 5, 2011 at 5:40 pm
(73) Savery Lady says:

Like an idiot I bought Roboform Everywhere thinking it would work with Roboform 6. (They offer it separately and do not state that one must upgrade to 7 or it will not work). Sooooo….I don’t want it and I cannot get a response from them. Even called their corporate offices to no avail. I’m off to Last Pass. Bye bye…

July 5, 2011 at 6:24 pm
(74) johnny-c says:

Don’t feel bad, we have all been fooled by these people (nice way for me to put it)!
Absolutely zero customer service anymore, as I have said before at one point they excelled in customer service…

I have a saying in life, you’ll get me once but you’ll never get me twice!

August 2, 2011 at 9:40 pm
(75) Ron Wills says:

I have paid for V6 now they want me to pay again, just give me back the V6, it won’t reinstall.
Bad, bad, bad.

October 3, 2011 at 2:56 pm
(76) johnny-c says:

Well, lost my post on my end …

FYI, Avast has teamed up with RoboForm and Mozy, do a google on it. Maybe this is why RF wants to clear it’s past terms of agreement with all of us, we are not generators of income any longer, BINGO! Easier to sell or merge business with another company!
Anyway, I use Avast and on occasion I still get pop ups from them stating to purchase RF. I always take a pdf of it, last one was 9/28/11 offering RF:”RoboForm Password Manager – 1 PC, lifetime”???
Bet this disappears soon…

I wish I could post my pdf of that here but in fact it is the truth…

November 9, 2011 at 7:54 pm
(77) Tom says:

My issue isn’t with the small cost of upgrading to version 7 as I pay for major revision software upgrades all the time. The difference is those companies didn’t offer free upgrades for life of the product. After all, it’s not a new product, it’s the same software, albeit a major upgrade. Roboform broke their promise to customers, plain and simple.

December 3, 2011 at 3:11 pm
(78) FuzHed says:

I posted a comment on RoboForm’s FaceBook page along with a screenshot from their site in 2008 where it clearly stated “Free Upgrades.” The comment and the screenshot were down the next day … and they banned me from the site (I could no longer post to their wall).

Their problem is they said “free upgrades” – in the software world an upgrade is between major versions. They contend that they meant upgrades within version 6 only – that means an “update,” – it’s a fine point, but it’s well-understood term in the software world.

December 3, 2011 at 8:31 pm
(79) johnny-c says:

Problem is no matter what they said and what they supposedly meant are two different things and EVERYONE knows that, they kind of insult their customers or past customers. Besides the fact that this went on for years and years and years and nobody caught the supposed mistake??? Give me a break!

They can “contend” whatever they want, their track record since they created this debacle has been one lie after another, oh and why would they kick you off FaceBook and remove your post? Who’s in the wrong here???
I am still believing that a Class Action is coming down the tracks at some point, it takes time but their has to be some attorney out there that is up for some spare bucks!…

I do know that with many of us sending in to the BBB our complaints like so many of us did that RoboForm got shot down on the Better Business Bureau reporting as my last correspondence from them (BBB) they stated that “As we haven’t received further feedback from the company, we have closed this case as “unresolved” and it will appear as such in the business’s BBB Reliability Report.” That’s a shot in the arm for them. As small as that maybe it has got to hurt….

Another thing, I noticed for a long time is that Avast anti-virus was trying to bundle their product with RoboForm and even until recently stated “free upgrades” but have noticed that it appears they are done with RF and have gone their own direction with another password manager product!

So with all this said, they have been wounded, to what degree, who knows… It is sad, but as they have been hoping, this issue is slowly fading as was expected, people forget fast and move on figuring, Oh well!!!

January 15, 2012 at 11:16 pm
(80) VoiceOfReason says:

I purchased both RoboformToGo and Roboform for my Desktop back in August of 2008. I did a significant amount of research before my purchase and AT NO TIME were free upgrades for life promised. There was an FAQ on the site that mentioned something to the effect that up to this point they had never charged for upgrades and that I would be entitled to free upgrades WITHIN A VERSION. It also stated that in the future, they might charge for upgrading from major version to major version.

I can’t speak to pre-August 2008 but that was how things stood from August 2008 forward. I knew when I bought the licenses that at some point it could/would cost me to upgrade.

So I’ll pay another $20 (upgrade pricing for current user) for the newest version of RoboformToGo. If I get another 3.5 years for my $20 great.

Your feelings may vary from my own, but one thing is certain, if you purchased from August 2008 on . . . LIFETIME upgrades were never promised or “sold”. That was very clear from the FAQs on their website.

And while I’ve not tried LastPass . . . I’m kind of skeptical of their longevity. How can a company sustain itself and a server infrastructure if they’re not charging anything — what’s their revenue stream? In this case, for this purpose, free makes me nervous.

And for you conspiracy theorists on here . . . nope, no affiliation with Siber Systems. I’m a 49 year old, unemployed (thanks to Globalization) guy back in school working on a Masters degree.

January 16, 2012 at 8:22 am
(81) Sandra Grauschopf, Guide to Contests says:

“I would be entitled to free upgrades WITHIN A VERSION.”

That’s simply not the case for many of the people complaining. I received free upgrades through many versions. I believe I started with Version 4 and received upgrades up through the unannounced change.

January 16, 2012 at 12:49 pm
(82) johnny-c says:

VoiceOfReason, with all due respect, we who purchased way before you did (pre-2008), I myself in 2003, received as promised and as Sandra (previous post) mentioned “free upgrades”.
Just for an FYI, here is the link to what most of us purchased many years ago with “free upgrades” which went for me through v2.x to v6:
http://web.archive.org/web/20051129012705/www.roboform.com/why-pro.html

Please give the site time to download as it comes from archives…

RF knows they are wrong, have lost their BBB (Better Business Bureau) status over this debacle.
And at the very least should grandfather in those who purchased under those terms, pre whatever date?

I think there are a lot of us that just ask that, what we purchased…
Sorry to say, I anticipate a Class Action to come down the pike at some point in time. You just can’t bait and switch like that for something that went on and was stated in advertising for so long…

On another note, up until several months ago, end of September 2011, Avast (Antivirus Software Company) offered RoboForm still under “free upgrades”, I have dated screenshots of those offerings for what they are worth. They have since pulled RoboForm affiliation and are now selling a different “named” product but unfortunately still affiliated and supplied by RoboForm I believe. They got wind of this mess and distanced themselves from RF by name only, again, I believe…

The Saga continues, I believe it is not dead, just lingering in the background!

January 18, 2012 at 7:21 pm
(83) VoiceofReason says:

@ Sandra Grauschopf
I used the free version for several years before purchasing the pro license. So I too enjoyed upgrades from version to version. When it came time to buy, I read ALL the FAQs and fine print (I was buying several licenses). So while I was disappointed in the cost to move to a new version, all along I figured it was only a matter of time, and had been waiting for the other shoe to drop.

As I wrote in my initial post, the FAQ clearly stated that up to that point they had ALWAYS offered free upgrades. However, the FAQ also indicated that in the future, they may start charging for upgrades from major version to major version. So the fact that you’d received free upgrade from major version to major version was acknowledged in the FAQs. It just wasn’t promised that it would continue indefinitely.

January 18, 2012 at 7:28 pm
(84) Sandra Grauschopf, Guide to Contests says:

@VoiceofReason, I bought my paid version early on, was promised free upgrades, and received free upgrades until the upgrade to Version 7, where the terms I purchased under where changed without even notifying me in advance so I could make an informed decision. Perhaps your experience was different; if so, I can see why you wouldn’t be upset. That was not my experience, however, so I am very disappointed by the way this company has treated me and the readers that I recommended it to. If they were going to make a change in their terms, there were much better ways to have handled the situation.

January 18, 2012 at 7:29 pm
(85) VoiceofReason says:

@ johnny-c
When I made my purchase the “Free Upgrades” was prominently displayed all over the web site. However, despite that, the FAQ clearly stated that free upgrades from major upgrade to major upgrade MAY NOT continue indefinitely, but up to that point had been free. Deceptive marketing – agreed. But I’m an extremely skeptical consumer so when a marketing claim looks too good to be true I dig deeper. Sure enough, the proof was right there in the FAQs. Deceptive, but not an outright lie (because free upgrades were promised within a version). Definitely misleading.

Don’t expect much from a Class Action. I’d expect, at best, a discount to purchase an upgrade. As a comparison,consider the HP Ink settlement (https://www.hpinkjetprintersettlement.com//Default.aspx). Participants get a MAX credit of $2 or $5 or $6 depending upon your printer model to use at hp.com. The settlement provides for a smaller amounts depending upon the number of claims received). In this case, HP’s actions were significantly more deceptive.

As another example look to TiVo which offers Lifetime Service for a one time fee. Original TiVo owners were chagrined to learn that TiVo meant Lifetime of the hardware not the customer’s lifetime. As a settlement they offered a one time transfer of the Lifetime service to new hardware for original Series 1 purchasers. They still market Lifetime Service but you have to read the fine print to see that it pertains to the life of the hardware.

My point is, expect little if anything. And it won’t happen anytime soon. These things move very, very slowly through the courts.

As far as the BBB ratings go — well, from my experience and research through the years, has proven to me that the BBB is not an organization of merit and I give no credence to a company’s BBB rating. Want to learn more — just visit consumerist.com and search on BBB.

I understand people feel duped. I guess I don’t feel cheated since I knew this day was coming.

January 18, 2012 at 7:45 pm
(86) VoiceofReason says:

@Sandra Grauschopf
I’m not so sure that you’re not, by default, incorporating misleading marketing claims into the terms of your purchase. If I hadn’t read the FAQs I may have had the same understanding as you.

By the way, this FAQ was on their site long before I made my purchase – I just don’t have a definitive date to reference when I first saw it. I can definitively say that I read it when I made my purchase in August 2008. But it may have been way back in 2004 or 2005 when I first started evaluating and using password managers.

Again, misleading. You bet. My question to you is what would make you happy that would also allow Siber Systems to remain a viable, profitable entity able to continue to develop and publish software? Free upgrades for life, whether initially implied or actually promised and guaranteed certainly isn’t a sustainable business model.

January 18, 2012 at 10:40 pm
(87) johnny-c says:

VoiceofReason…
We just look at the world different, I am not going to debate someone who just came into the picture in 2008 under obviously (per your assumption) different terms…

I along with many others who purchased way back pre-2008 (I myself, 2003) have no misconceptions of the terms of use listed at the time of my purchase, none whatsoever. Obviously they were different than when you purchased.

RoboForm was trying to build a business back in 2002 -2003, they did what they did… Back in 2003, there was no mistake in what Siber Systems was offering in their marketing of RoboForm and people back then bought it under those terms… Period! They built RoboForm’s business, no FAQ’s back then!

I still live under the rules of what is right is right, something that has long gone to the dogs, just look around…

Class Action, yes I do have an understanding of the ropes to that and some are productive, some are not. I don’t believe the previous purchasers want anything more than what they purchased!

I could be wrong but it looks like you are a latecomer to this blog which has cooled off dramatically, which with time is understandable. This is just one of many, many blogs on this issue that have been more than heated in the past year over the internet.

Sandra has done an outstanding job of keeping an even keel on this topic I think.

There is a lot more to this picture than you are seeing I am afraid. If you are satisfied then so be it, that is a good thing but many, many feel taken, they are entitled to those feelings too…

January 18, 2012 at 10:47 pm
(88) johnny-c says:

PS: I meant to add that I have long moved onto another product. I would not trust Siber Systems with my info no matter what. They have done an enormous injustice to their loyal customers and have screwed themselves more than they will ever know.
It is more about principal now than anything else to me and thousands of others…

February 3, 2012 at 9:59 pm
(89) dgray says:

What Roboform is doing is a con and unethical. They are liars and thieves. They deserve to be driven out of business. I paid for the program once and now they are attempting to force me to pay for it again. It’s a shame. I will not pay for the upgrade.

February 18, 2012 at 5:48 am
(90) Tony Frost says:

Roboform sucks! Ever tried logging into twitter, or even facebook? The software can’t achieve it’s purpose of logging you in a a/c, especially sites using forms coded in flash.

February 19, 2012 at 11:34 am
(91) Richard P. says:

They should have told us during/before installing the upgrade.

They should have explained why.

They should have offered existing customers a deep discount.

Lastly, a security software company hard up for cash does not instill confidence.

I’ll try keepass or some other option before upgrading.

February 19, 2012 at 1:20 pm
(92) johnny-c says:

Another suggestion:
Kaspersky 5.0 Password Manager

June 30, 2012 at 11:39 pm
(93) johnny-c says:

So, has anything new happened on this topic? Class Actions, fix’s, change of heart from Roboform?

July 8, 2012 at 6:52 pm
(94) John says:

I almost bought into RoboForm, but I took the time to check it out on the web. I found a bad report…that this company changes the rules at will without regard to their initial agreed commitment. I refuse to buy into this sort of nonsense…I’ll just continue to log myself when required. John

July 8, 2012 at 7:57 pm
(95) John says:

PS: I have already informed everyone in my contact email list and will spread the word to all my friends from now on when I get into computer talk. “That RoboForm is just a money gip.

July 14, 2012 at 12:35 pm
(96) Beeps says:

You absolutely cannot revert back to Roboform 6 even though it is supposed to be the link to version 6; it keeps installing version 7 on my computer and I WILL NOT PAY FOR THIS NEW VERSION; IF IT AIN’T BROKE, DON’T FIX IT and there is nothing that I need in version 7 that I don’t have with my desktop and the “togo” versions I already purchased. I keep getting this popup that my trial period has ended and, I too, am unable to use this stupid software now. I am looking for an alternative. These people are nuts to try and force their loyal customers to buy the new version; this makes me very resentful toward them.

July 24, 2012 at 5:38 pm
(97) Carl Street says:

Don’t mind paying for upgrades and licensing is fine with me — My problem is after the upgrade my password does NOT work. Fortunately, I saved all my passcards but now I have to re-enter them

WHAT A TIME-WASTING PAIN!!!

Not only did the upgrade cost me $$; Now I lose several days work…

NOT what I would call and upgrade…

August 13, 2012 at 8:47 am
(98) M Holden says:

I am going to look for a new product. I was really disappointed with this bait and switch in my mind and know there are other programs that work just as well. As a network admin I thought the software was great but think it is ridiculous they changed their license agreement when convienent for them. They lost a customer and someone who used to recommend them.

September 10, 2012 at 8:10 pm
(99) Steven Avery says:

Hi,

Thanks for the info above. I was concerned and therefore I asked these questions to Siber on the BitsDuJour promotion, specifically about the export history. You can read the questions and answers here where their sales person Michelle is trying to explain.

Bits Du Jour – Roboform Desktop
http://www.bitsdujour.com/software/roboform-desktop-7/?utm_source=BitsDuJour+List&utm_campaign=f9f8b8ff3d-DailyBits-Mac%26PC-B&utm_medium=email

The fact that I am a long-time customer at Bits du Jour, with many purchases ,and the questions are clearly one of ethics, has I believe helped keep this in the main section. In my experience, Bits does try to be attuned to ethical issues.

Note: I have no involvement with any password or forms company. Currently I use LastPass, I definitely like like their ease-of-use interface. However the fact that they had security hits in the past is not a small thing, so I make no recommendation except to walk carefully.

Shalom,
Steven

September 12, 2012 at 8:08 pm
(100) Joe Mastres says:

it’s not what they did it’s how they did it that sucks. I found a great solution however it’s called uninstall and fill in yourself method. It isn’t as easy but works everytime

September 30, 2012 at 6:06 pm
(101) paul miller says:

I’ve been using Robo since it was released and sent many people to the product as well. I went to V7 and Everywhere and flinched but paid the 9.95 annual fee. Now, the renewal for me as a long-time user is $19.95 per year. If I start as a new user, it is….$9.95 per year. WTF is that all about? New people get cheap bytes, long time supporters pay double?

No email contact at Roboform–no wonder.

I would try to renew as a new member but thinking they will trash my old data which goes back about 10 years. What a horrible marketing plan and execution. Some companies will be around for a long time but I really wonder if Robo is on its last legs with this type of policy. Shame on this company.

November 5, 2012 at 4:14 pm
(102) Bentley says:

Why don’t you look at the roboforms support section http://www.roboform.com/support? That’s their email ticket system. Who wants to send a random email to some email addy listed on a website? Who knows where that would go.

November 5, 2012 at 9:21 pm
(103) Phil Blake says:

I’m surprised this is still being discussed, Version 7 came out two years ago in December of 2010, upgrade or don’t but move on.

RoboForm licensing is for the life of the version, not for the life of the user. This is how most software works and should be expected, licensing for the life of the user is almost never offered by any company because it is a bad business decision and there is no way to guarantee what will change in the tech industry in the future. You did not get Windows 8 for free because you bought Windows 7 and you should not expect to.

If you don’t want to purchase version 7 at their currently 63% discounted price, then don’t. You are not required to and version 6 will be available for as long as you wish to use it without any additional fee.

So upgrade or don’t upgrade, but shut up about it.

November 5, 2012 at 11:20 pm
(104) Mike Hart says:

@ Phil

I agree. I can’t believe how much people wine about spending money on software upgrades. The company obviously has millions of happy users, so the software is good. The vocal minority should just zip it at this point. Move on.

November 5, 2012 at 11:22 pm
(105) johnny-c says:

Phil Blake,
no need to be so rude, serves no purpose at all. Besides being rude you have not a clue what your talking about.
Don’t like the dialogue, change the channel if it is so offensive to you.
Maybe heed your own advice! just a suggestion…

November 6, 2012 at 3:36 am
(106) Sandra Grauschopf, Guide to Contests says:

Phil Blake, it’s not appropriate for you to tell other people to “shut up” about something they want to discuss. If you’re not interested, just skip the discussion. There are thousands of other things you could read on this site.

February 17, 2013 at 7:15 pm
(107) Joseph Smith says:

Maybe some people like mr. money bags don’t mind paying extra but I however like to make a deal and stick with it. If I upgrade a service that doesn’t advise me of additional monthly fees that I don’t normally pay then I don’t care what extra services come with it. It is the point of the matter. When you are used to paying a yearly charge for the service and then they slide in monthly charges that were not advertised properly when they were promoting and soliciting the sale to you then that is false advertising. These people who have so much money that they just go ahead and pay and they are the type that buy the first thing they see in the stores they like regardless of price and never price comparison shop. Those are the people who keep our economy in such a bad shape. When rich people keep buying at will no matter the price then the market is still there for the products at high prices. If everyone would comparison shop before buying then our economy would be much better. As far as Roboform, I like the program very much and use it but if they try to put extra charges on me that were not part of the agreement then I will not stand for it. There are places like the Better Business Bureau to take care of false advertising and cheating. When we let big businesses get away with illegal and immoral business practices then we are just enabling them to keep on doing it to us and others. We fought for freedom once, don’t lay down and let it be taken from you now!!!

March 21, 2013 at 4:35 pm
(108) I hate RoboForm says:

I’ve used Roboform since the first version came out. The “upgrade” from version 6 to 7 is truly a rip-off. I have Robo 7 on my home computer and 6 on my laptop. Both running Windows 7 Pro. There is very little difference in the two versions. The problem is, Robo 6 does not work well with IE 9. The toolbar simply will not load unless I enter IE from Roboform – if I open IE directly the Robo toolbar is no where to be found and can’t be added. Checked everything, and after spending hours on this problem I’ve concluded it is a glich in Robo 6. Roboform customer assistance has been useless. I really have lost my high regard for this company. The problem is that there are currently no good alternatives.

March 22, 2013 at 9:30 pm
(109) johnny-c says:

If I may suggest, take a look at DashLane…

June 1, 2013 at 7:23 am
(110) Eric says:

Best software I have ever purchased, although some glitches with every update this program beats the second best by 100% in my opinion.

July 9, 2013 at 8:04 pm
(111) johnny-c says:

Eric,
may I ask what software are you talking about…

Thanx

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